FAQ
Shipping
Do you ship internationally?
Do you ship internationally?
Yes, we ship internationally. You can find more details about international shipping, available countries, delivery times, and shipping costs in our dedicated section.
How soon will my order be shipped?
How soon will my order be shipped?
Orders are dispatched within 24 hours of payment. During the winter period, order dispatch times may be slightly longer.
How long will I have to wait for the shipment?
How long will I have to wait for the shipment?
Depending on the carrier selected, this may take 1 to 3 business days from the moment we hand over the shipment to the carrier.
How to receive the order as quickly as possible?
How to receive the order as quickly as possible?
For orders placed by 12:00 PM, we ship the same day via InPost. For orders placed by 2:00 PM, we ship via DHL. On weekends, we recommend the InPost weekend delivery option (Paczka w Weekend).
Payments
Why is my order showing as unpaid?
Why is my order showing as unpaid?
If you have chosen the "traditional bank transfer" payment method, payment processing at the bank takes 24-48 hours. If you want your order to be processed quickly, choose Przelewy24. In the case of Przelewy24 payments, please contact us to verify the payment.
What should I do if my payment failed?
What should I do if my payment failed?
Contact us and we will send you a quick payment link; you can also make a traditional bank transfer.
Delivery and Collection
Is personal pickup an option?
Is personal pickup an option?
Unfortunately, we do not have this option at the moment.
Do you have a physical store?
Do you have a physical store?
Unfortunately, we do not currently have a brick-and-mortar store. We invite you to place orders through our online store.
Phrases
Can I return a purchased product?
Can I return a purchased product?
Yes, within 14 days without giving a reason. The returned product must show no signs of use.
How do I return a purchased product?
How do I return a purchased product?
Please return the product to our address using the most convenient and cheapest shipping method for you. We do not accept cash-on-delivery returns.
Can I return an opened fragrance oil?
Can I return an opened fragrance oil?
Returns of opened fragrance oils are not possible.
Promotions and discounts
What are the current discount codes?
What are the current discount codes?
You can find out more about current discount codes on our Instagram or in our Facebook support group.
Other
What should I do if I have a problem with my order?
What should I do if I have a problem with my order?
Contact us as soon as possible via the contact form or email kontakt@easycandle.pl. Describe the problem and attach necessary photos, if applicable.
How to obtain documentation/safety data sheets/certificates for products?
How to obtain documentation/safety data sheets/certificates for products?
Documentation can be found in the "attachments" tab next to the product or you can contact us via email at kontakt@easycandle.pl
What does the best-before date on a product mean?
What does the best-before date on a product mean?
This is the date until which the product will retain its properties and not spoil. After this date, the product may not be spoiled and can still be used if it has not changed its properties (e.g., color, smell, clarity, etc.). This means that this is the date until which the manufacturer guarantees the freshness of the product, and after which they are not responsible for any potential deterioration in quality compared to a fresh product.
